Kerala tech major IBS to empower Philippine Airlines employees by transforming staff travel

IBS Software will provide Philippine Airlines with a fully digital system for booking and managing staff travel

Philippine Airlines (PAL), the Philippines’ flag carrier and only full-service network airline, and also its regional affiliate PAL Express (PALex), have entered into a partnership with Kerala-based IBS Software to provide their employees with a new, fully digital system for booking and managing staff travel.

The airline group of the Philippines has signed up to implement IBS Software’s fully automated SaaS solution iFly Staff, which would enable the company to automate leisure and duty travel processes.

The new system will enable PAL to support employees, their beneficiaries and PAL retirees so as to manage travel through a self-service digital platform. This would, in turn, empower employees and enhance staff satisfaction, a spokesperson for IBS said.

IBS iFly Staff to replace Philippine Airlines’ in-house system

By replacing its in-house travel booking solution with an omni-channel self-service platform, PAL will be enable employees with the flexibility to book and amend travel plans through desktop or mobile channels. The iFly Staff solution also allows flexible payment options, including integration with e-wallets such as PayMaya and GCash.

PAL is also expected to benefit from significant operational benefits through iFly Staff. Automating the travel booking process greatly reduces manual processes, reducing the administrative burden while improving quality of service. It also allows the PAL staff travel team to create and roll out new policies and process in real-time, and dynamically implement policy changes quickly and efficiently, using the configuration capabilities of iFly Staff.

Staff can book flights and hotels themselves in a single flow

Ensuring that the staff would have maximum flexibility over their travel and the ability to manage it effectively is a must-have for modern airlines, said Sunil George, Vice President and Regional Head at IBS Software, adding that, iFly Staff would enable PAL employees to book flights and hotels themselves in a single flow, while administrators get full management control to create policy-based rules without the need for any technical support.

PAL was the first commercial airline in Asia and is celebrating its 81st anniversary in March 2022.  PAL’s young fleet of Boeing 777s, Airbus A350s, Airbus A330s, Airbus A321s and De Havilland DHC-8-400 Next Generation aircraft operate out of hubs in Manila and Cebu to 29 destinations in the Philippines and 31 destinations in Asia, North America, Australia, Europe and the Middle East.   

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