Kerala tech firm IBS Software digitalizes critical handling processes at Lufthansa Cargo

Lufthansa Cargo’s partnership with IBS Software will mean significant progress for Lufthansa Cargo’s ‘Mobile Digital Handling’ initiative.

Software developed by a Kerala-based technology company will digitalize critical handling processes for special products and services like dangerous goods, pharmaceuticals and fresh produce, for airline major Lufthansa Cargo.

This comes as a major step for Thiruvananthapuram-based IBS Software as it will play a major part in the digitalization and enhancement of quality in worldwide cargo handling for the cargo airline behemoth. IBS Software is a SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour and cruise and hospitality industries.

IBS Software to power Lufthansa Cargo’s Mobile Digital Handling initiative

The airline’s partnership with IBS Software will also mean significant progress for Lufthansa Cargo’s “Mobile Digital Handling” initiative, which has been envisaged to eliminate paper-based processes across its operations. This will be done by digitalizing tasks and process checks carried out by the airline’s Ground Handling Agent (GHA) partners.

The new initiative would deploy IBS Software’s latest iPartner Handling solution to extend Lufthansa Cargo’s special checks and standard operating procedures (SOPs) to its extensive global GHA network, said an IBS source.

It is being said that the IBS Software solution would seamlessly integrate with the airline’s tech operations toward air cargo management by providing a single access, easy to use set of mobile and web tools that GHAs can use to carry out specialised workflows and tasks.

Makes tasks easier for ground handling agent partners

The iPartner Handling solution will provide information to GHAs of Lufthansa Cargo on a real-time basis, thereby boosting the quality and service levels of all of its cargo products.

The deployment of the tech solution will be carried out in two phases. First it would go live at more than 30 Lufthansa Cargo stations across Europe, Asia and the Americas. Following this, additional stations and several new use-cases and enhancements will be added to the solution.

According to Dr. Jan-Wilhelm Breithaupt, Vice President Global Fulfillment Management at Lufthansa Cargo, “apart from directly improving the data quality and thus making processes more efficient, the ‘Mobile Digital Handling’ initiative also opens up tremendous opportunities for the airline for further innovating and improving how we work with our partners along the whole supply chain”.

The iPartner Handling solution takes IBS Software one step further towards its goal of building a digital ecosystem for iCargo customers that can help generate positive business outcomes for them quickly and effectively, added Ashok Rajan, SVP & Head of Cargo & Logistics, IBS Software.

Sanjeev Ramachandran

A journalist with 23 years of experience, Sanjeev has worked with reputed media houses such as Business Standard, The Ne More »
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