Close Menu
    Facebook X (Twitter) Instagram
    Trending
    • Iran Open to U.S. Talks but Demands Accountability and Compensation
    • Udaipur Files Ban Sparks Heartfelt Clash Over Truth and Harmony
    • Adani’s Dharavi Dream Devastates Mumbai’s Poor as Elites Seize Control
    • India’s Censorship Scandal Explodes: Reuters Blocked, Musk’s X Defies Modi’s Government
    • China Slams Trump’s Tariff Threat to BRICS Nations: “We Oppose Coercion Through Tariffs”
    • Senate’s “Most Dangerous” Tax Bill Sparks Outrage as Democrats Unite Against Billionaire Bailout
    • Paramount’s $16 Million Settlement with Trump Over ‘60 Minutes’ Lawsuit
    • Cricmax Connect: Powering the Organic Growth of Cricket in America
    • About
    • Careers
    • Contact
    • Privacy Policy
    Facebook X (Twitter) Instagram
    Digpu NewsDigpu News
    Saturday, July 12
    • Home
    • World
    • India
    • Business
    • Tech
    • Sports
    • More
      • Achievers
      • Auto Tech
      • Diplomatic Diary
      • Dil Paziir
      • Education
      • Entertainment
      • Finance
      • Health
      • Opinion
      • Politics
      • Press release
      • Startup
      • Science & Nature
      • Travel
    Digpu NewsDigpu News
    Home » Press release » CSMIA continues to be rated ‘Best Airport by Size and Region’

    CSMIA continues to be rated ‘Best Airport by Size and Region’

    By News DeskMarch 1, 2021 Press release No Comments3 Mins Read
    CSMIA continues to be rated 'Best Airport by Size and Region' - Digpu News
    Share
    Facebook Twitter LinkedIn Pinterest Email

    Awarded’ Best Airport’ by ACI fourth time in a row since 2017

    Chhatrapati Shivaji Maharaj International Airport (CSMIA) has been awarded the Best Airport by Size and Region in the over 40 million passenger category by the Airport Council International (ACI), for the fourth consecutive year. CSMIA was lauded for its dedication and commitment towards delivering a superior customer experience by providing world-class facilities and services for its passengers in the midst of the most challenging year in global aviation history.

    This achievement represents the passenger recognition and appreciation towards CSMIA’s initiatives in promoting service excellence and building strides in providing excellent customer experience to its passengers through the adoption of unique practices and digital innovation. Right from the outbreak of the virus, CSMIA upped the ante on the adoption of health and safety measures to curb the spread of the virus.

    While remaining operational during the nationwide lockdown to facilitate repatriation and cargo flight operations, the airport also worked towards setting forth SOPs for delivering a seamless and hassle-free passenger journey in anticipation of the resumption of commercial flight operations. Focusing on promoting a contactless journey, the airport expedited its planned developments and launched initiatives like introducing a touch-less feature via QR-code based technology to its self-check-in kiosks amongst others. CSMIA also undertook the ‘Restart Feedback Survey’ in a phase-wise manner to gauge passenger sentiments about flying during the pandemic and understand passenger expectations in the new normal.

    CSMIA has always set a benchmark in delivering best-in-class services at the airport. The airport’s goal is to offer a memorable passenger experience by providing a high standard of safety, comfort and convenience for its passengers. Even before the pandemic, CSMIA had adopted several initiatives to enhance the self-reliance of the passengers and promote a seamless airport journey through the introduction of innovative technology. These included Common Use Self-Service (CUSS) kiosks for passengers to check-in and generate baggage tag themselves, Self-Baggage Drop (SBD) counters and e-gates that allow passengers to scan their boarding pass to proceed to the security check amongst others.

    CSMIA’s advancement in the areas of technology and customer engagement activities to cater to the demand of the passengers has resulted in the airport bagging the award for Best Airport by Size and Region in the 40 million passenger category since 2017.

    The airport was also recently honoured with ‘The Voice of the Customer’ recognition by Airports Council International (ACI), demonstrating the airport’s efforts in gathering passenger feedback to better understand their needs and preferences during the pandemic. Through keen observation, feedback and long-term vision, CSMIA consistently endeavours to provide an assortment of world-class services for its passengers and thus redefine the airport experience for all.

    About MIAL:

    Mumbai International Airport Limited is a joint venture between a private consortium and Airport Authority of India (AAI). It is the first Public Private Partnership authorized by the Ministry of Civil Aviation for the operation and modernization of Chhatrapati Shivaji Maharaj International Airport (CSMIA).

    Through its transformational initiative, MIAL aims to make CSMIA one of the world’s best airport which consistently delights customers besides being the pride of Mumbai. The infrastructure, including its majestic integrated Terminal 2, and developments at CSMIA enhances the capacity to service 40 million passengers and 1 million tons of cargo annually.

    For more information, visit csmia.aero

    Airport Council International Best Airport India Chhatrapati Shivaji Maharaj International Airport CSMIA
    News Desk
    • Website
    • Facebook
    • X (Twitter)
    • Pinterest
    • Instagram
    • Tumblr
    • LinkedIn

    Stay tuned to read latest updates and news from all around the world.

    Keep Reading

    Cricmax Connect: Powering the Organic Growth of Cricket in America

    Worldmark by Bharti Real Estate: India Shifts from Commercial Business Districts to Global Business Districts

    Introduction to Laravel GitHub Actions: What You Need To Know

    Understanding Kratom Strains: A Buyer’s Guide

    Understanding Medication-Assisted Treatment (MAT) for Opioid Use Disorder

    How Industrial Emissions Threaten Our Health and Environment

    Add A Comment
    Leave A Reply

    You must be logged in to post a comment.

    Latest

    Iran Open to U.S. Talks but Demands Accountability and Compensation

    July 11, 2025

    Udaipur Files Ban Sparks Heartfelt Clash Over Truth and Harmony

    July 11, 2025

    Adani’s Dharavi Dream Devastates Mumbai’s Poor as Elites Seize Control

    July 9, 2025

    India’s Censorship Scandal Explodes: Reuters Blocked, Musk’s X Defies Modi’s Government

    July 9, 2025

    Iran Open to U.S. Talks but Demands Accountability and Compensation

    July 11, 2025

    Udaipur Files Ban Sparks Heartfelt Clash Over Truth and Harmony

    July 11, 2025

    Adani’s Dharavi Dream Devastates Mumbai’s Poor as Elites Seize Control

    July 9, 2025

    India’s Censorship Scandal Explodes: Reuters Blocked, Musk’s X Defies Modi’s Government

    July 9, 2025
    About
    About

    Digpu News – Free Voice With A Critical Edge: At Digpu.com, we embody the spirit of ‘Free Voice With A Critical Edge.‘ Our mission is to reinvent the very idea of news. Launched in 2018, our independent daily English online news channel has set the standard for true journalism—emphasizing accuracy, reliability, relevance, and impartiality.

    Follow Us!
    • Facebook
    • Twitter
    • Pinterest
    • Instagram
    • YouTube
    Highlights
    Iran Open to U.S. Talks but Demands Accountability and Compensation

    Udaipur Files Ban Sparks Heartfelt Clash Over Truth and Harmony

    Adani’s Dharavi Dream Devastates Mumbai’s Poor as Elites Seize Control

    India’s Censorship Scandal Explodes: Reuters Blocked, Musk’s X Defies Modi’s Government

    Subscribe to Digpu
    © 2025 Digpu News Network. All rights reserved.
    • Terms of Use
    • Site Map
    • Privacy Policy
    • Disclaimer

    Type above and press Enter to search. Press Esc to cancel.